return of circuit sh*tty

Well, wouldn't you know that only a day or so after my telephone call to Circuit City, they finally decide to send me an automated email response that they received my request and will be mailing me a copy of the requested receipt within 5 to 7 business days. LOL. So now I guess I will be receiving two copies.

This is what is funny about crappy customer service from big corporations. They try to save money by having crappy customer service, but in the end they cost themselves twice as much. Because they waited so long to respond (or to have their website running properly in the first place), they have to pay two separate employees to process my request (once online and one over the phone), and then they are going to pay for postage and shipping for two copies of my receipt instead of one.

Sure, "what's an extra first class stamp and an envelope to a mega-company like Circuit City?" you may be asking yourself. However, you need to consider that I am only one customer out of millions who may have experienced this same problem. It is common sense that customers will call for telephone support when their email request isn't answered in a timely manner.

On the bright side, companies without the common sense to operate their customer support in a professional and timely manner are inevitably shooting themselves in the foot. They won't last forever.