outsourcing

Speaking of customer service, according to an opportunity on PayPerPost, here's yet another accounting business process outsourcing their needs to India. Again, what's the advantage here? How does this contribute in any way to American society? Does this help Americans with much needed jobs?

Maybe the company is saving a bunch of money by doing this, or maybe they are only outsourcing their accounting during "busy seasons" like tax time, but why not outsource it to an American company? We support enough foreign markets as it is. My biggest complaint with outsourcing, and it is based on personal experience, is when your position is one of the ones being outsourced and the company lies to you about why you are preparing data that can be ported somewhere else. I once worked for a corporation that had the nerve to make us work overtime for weeks to fulfill a "special project" with our accounts. They kept telling us that this was a sign of "job security" and they even mentioned things like potential stock options as a result of our efforts. When we finished the project, they announced that our reorganized information was being sent to a company in Florida so that it could be outsourced at a cheaper rate. They then laid off 65 out of the 70 employees in my office.

On the bright side - they helped secure lesser paying jobs for the company that was getting the outsourced business. Sure - that's a bright side. Not.